Frequently Asked
Questions
Our cameras and lenses are handpicked for sharp image quality, reliable performance, and creative versatility on any shoot. From full-frame cinema bodies to high-resolution stills cameras, paired with sharp, versatile prime and zoom lenses, every piece of kit is tested, maintained, and ready to deliver outstanding results.
You’ll find us on 11 Clifton Street in Prospect, a short drive from both the Adelaide CBD and the airport. There’s easy access and free street parking right out the front.
No — all hires need to be arranged in advance. We’re not a walk-in store.
No payment is required at the time of booking. You’ll pay when you collect the gear, unless we’ve arranged something different.
If it’s your first hire, you’ll need to bring 100 points of ID when collecting your gear. We’ll also get in touch beforehand to confirm your details and run through how everything works.
If you have not booked with us before, we will get in contact with you prior to your first pickup to ensure you are familiar with our terms and conditions (remember to bring in some ID)
Usually, yes - but we’re also full-time filmmakers, so we may be out on a shoot from time to time. If we miss your call, we’ll get back to you as soon as we can. We’re responsive and do our best to stay in touch quickly.
- Call if it’s urgent
- Text for a quick reply
- Email for anything less urgent
There’s also a contact form on the website — all messages land in the same inbox.
No, we don’t usually take a deposit — but for insurance reasons, we generally only hire to Australian citizens or permanent residents, and 100 points of ID is required at collection.
In some cases, we may be able to make exceptions for overseas clients with appropriate insurance — feel free to get in touch to discuss.
Yes — delivery within Adelaide may be available depending on the gear and our schedule. Get in touch to check availability and pricing.
Absolutely. If you’re not sure what you need, just let us know what you’re shooting and we’ll recommend the best gear for the job.
Weekend hires are charged as a single day — pick up Friday afternoon, return Monday morning.
Pick up: From 3pm the day before your booking starts
Return: By 11am the day after it ends
Need an earlier pick-up or after-hours option? Just ask — we’re often able to accommodate.
So, for example, if you book for a Tuesday and Wednesday, you can collect your booking from 3pm until closing time on Monday (or from opening time on Tuesday) and return it by 11am on Thursday,
Earlier collection of gear can often be accommodated – please just ask – we can also do our best to accommodate after hours pick ups / drop offs.
Yes — we have insurance that covers most loss or damage. If something goes wrong, you’re only responsible for 50% of the replacement value, capped at $750.
Loss or damage from deliberate misuse, extreme-risk activities, or incidents outside of Australia isn’t covered.
Visa, Mastercard, debit cards, bank transfer, and cash. Regular clients and established production companies may be eligible for payment terms.
Call us at 0431 153 555 
